Our Guarantee

The whole thing, in plain words.

Before we print anything, you approve a proof — so you always know exactly what's coming.

If what shows up isn't what you approved, or anything's wrong from our side — the print, the stitching, the garments — we make it right. Your choice:

1. We reprint it, free.

Made again, made right, shipped back to you.

2. Full refund.

Every dollar back.

Either way there's one simple step: we send you a prepaid shipping label and the order comes back to us. It costs you nothing — shipping is on us, both directions.

(When the problem is obvious, we'll often just tell you to keep the order and skip the return — our call, case by case.)

One piece of common sense: the guarantee covers what's wrong from our production — not the normal beating work puts on clothes. If something's off from our side, you'll usually see it within the first couple of weeks. Whenever you do, just tell us.

Have a question about your order? Contact us at Info@alienprints.us or call 630-454-0465.