Frequently Asked Questions
Everything you need to know about ordering custom apparel from Alien Prints.
Our minimum order is typically 25 pieces for screen printing. For embroidery and DTF, minimums may vary. Contact us for details on your specific project.
We ship within 10 business days after you place your order, and many orders ship sooner. Need a guaranteed faster date? Rush service is available.
Yes! We offer free shipping on most orders within the continental United States. Some oversized or expedited orders may incur shipping charges.
Absolutely. We use Pantone color matching to ensure your brand colors are accurate. Provide us with your Pantone codes or a sample, and we'll match it precisely.
Yes! Our design team will create a free mock-up and can help refine your artwork. If you don't have a logo or design yet, we offer free logo design with qualifying orders.
We accept AI, EPS, PDF, PNG, and JPG files. Vector files (AI, EPS, PDF) are preferred for the best quality. See our Artwork Guidelines page for detailed specifications.
Yes, we can create a sample for you before a large production run. Sample fees apply but are credited toward your final order.
We print on a wide range of garments including t-shirts, long sleeves, hoodies, polos, hats, beanies, jackets, hi-vis vests, tote bags, and more. Check our catalog for the full selection.
Yes. We're an in-house print and embroidery shop in Addison, IL, and we've been running since 2019. Every order is decorated under our own roof, not drop-shipped. You're welcome to visit us.
Yes. Call us at 630-454-0465 or email Info@alienprints.us and a real person answers — no bots, no runaround. You work with the same team from your first message through delivery.
Our prints are built for real work. Screen-print ink is cured into the fabric and embroidery is stitched right into the garment — these are not iron-on heat-stamps that lift at the edges. And we stand behind every order: if what lands at your door isn't right, we reprint it free or refund your money.
Still have a question?
Get your free mockup or ask us anything — a real person answers, and you decide after you see it.
Get Your Free MockupFree mockup before you pay · If it’s not right, we reprint it free or refund your money.